Outsource. Optimize. Outperform.
Proven Results Across Industries

Healthcare Case Study: Optimizing Cost Savings through Outsourcing

Client: A leading healthcare provider in the United States operating multiple hospitals, clinics, and nursing homes.

Challenges Faced

  • Rising operational costs strained resources.
  • Inefficient processes impacted productivity.
  • Maintaining quality while ensuring patient satisfaction remained a priority.

Solution Implemented

  • Nearshore outsourcing for non-core functions such as IT support, medical coding, billing, customer service, data entry, and transcription.
  • Minimized communication barriers, cultural differences, and time zone challenges.

Results Achieved

  • Significant cost savings were realized.
  • Operational performance improved.
  • High standards of quality and patient satisfaction were maintained.

Source: Optimizing Cost Savings in the Healthcare Industry through Nearshore Outsourcing: A Case Study

Finance Sector Case Study: Transforming Collections Operations through Offshore Outsourcing

Client: One of the largest debt buyers in the U.S., focusing on consumer charge-off and bankruptcy accounts.

Challenges Faced

  • The debt buyer faced high in-house collection costs and inconsistent performance from external debt recovery companies.
  • Their cost-to-collect ratio ranged from 35% to 42%, impacting profitability.

Solution Implemented

  • The client outsourced their entire debt recovery operation to a specialized offshore partner.
  • This allowed them to tap into a global talent pool and leverage proprietary workflow solutions to enhance efficiency.

Results Achieved

  • Significant reduction in cost-to-collect ratio (from 35-42% to below 20%).
  • Improved overall collection performance and increased profitability.
  • Enhanced operational efficiency through streamlined workflows and improved technology.
  • Access to a larger, more skilled talent pool.

Source: Saving a U.S. Debt Buyer $5M Using a Global Outsourcing Model

Retail Sector Case Study: Building a Custom Offshore Accounting Team for a Retail Grocery Chain

Client: A retail grocery chain seeking to enhance its accounting operations.

Challenges 

Need for a scalable accounting team to support business growth.
Desire to improve process efficiency and reduce operational costs.

Solution

Established a dedicated offshore accounting team tailored to the client’s specific requirements.
Provided training to ensure alignment with the client’s processes and standards.

Results

Enhanced accounting efficiency and accuracy.
Achieved cost savings through reduced labor expenses.
Enabled the client to focus on core business activities.

Source: Connext BPO Outsourcing Case Studies

Banking Sector Case Study: Creating a Cross-Functional Support Team for a Regional Bank

Client: A regional bank aiming to improve operational efficiency

Challenges

  • Limited internal resources to handle increasing operational demands.
  • Need for specialized skills to support various banking functions.

Solution

  • Developed a cross-functional offshore support team to assist with multiple banking operations.
  • Ensured compliance with banking regulations and standards.

Results

  • Streamlined operations leading to improved efficiency.
  • Reduced operational costs.
  • Allowed internal staff to concentrate on strategic initiatives.

Source: Connext BPO Outsourcing Case Studies