Our Commitment to Quality Assurance
Client Satisfaction is Our Top Priority
Dedicated Quality Assurance Team
Continuous Improvement and Feedback Loops
Rigorous Testing and Verification
Multi-layered Quality Assurance Process
Our Pricing: Affordable, Transparent, Tailored
70%
Cost Savings
Significant reductions in operational costs.
100%
Transparency
Clear cost estimations for informed decisions.
∞
Tailored Packages
Customized solutions for your specific needs.
Our Process:
Seamless Integration. Stress-Free Transition.
Initial Consultation
Understand your business goals, challenges, and desired outcomes. We’ll gain a thorough understanding of your needs and design.
Customized Plan
Structured onboarding process including knowledge transfer sessions, customized workflows, and a tailored service level agreement (SLA) outlining scope, deliverables, timelines, and performance benchmarks. Set KPIs to ensure accountability and measurable success.
Dedicated Team Assignment
A dedicated U.S.-based account manager ensures clear communication. A specialized offshore team in Vietnam will be aligned with your specific needs.
Comprehensive Training
Our team will integrate seamlessly with your workflows and systems. Cross-cultural sensitivity workshops and change management training to align customer expectations and workflows. Ongoing training in industry-specific tools and best practices.
Ongoing Support and SLA Monitoring
Continuous performance monitoring against SLA metrics. Regular feedback loops and quarterly reviews ensure client satisfaction and operational excellence.
Addressing Concerns
Proven onboarding methods ease resistance to change and establish trust early on. U.S.-based account managers serve as a bridge to communication gaps between your team and ours to ensure timely identification of issues, root-cause analysis, corrective action, and continuous improvement.
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Frequently Asked Questions (FAQs)
for Offshore IT and Financial Services Transition
1. General Transition Questions
We follow a structured onboarding process that includes a detailed transition plan, knowledge transfer sessions, customized workflows, and clear Service Level Agreements (SLAs) to define deliverables, timelines, and performance metrics.
The timeline varies based on the scope of work and complexity of your operations, but transitions typically take between 4 to 12 weeks. This includes planning, team training, system integration, and pilot testing phases.
We provide cross-cultural training for both teams and conduct workshops to align expectations and workflows. Our U.S.-based account managers act as a bridge between your team and ours, ensuring seamless communication.
2. Security and Compliance
We implement multi-layered security protocols, including network encryption, VPNs, role-based access controls, and regular security audits. Our processes comply with global standards like GDPR, HIPAA, and PCI DSS.
Our cybersecurity framework includes firewalls, intrusion detection/prevention systems (IDS/IPS), and regular vulnerability assessments. Physical security measures, such as biometric access controls and 24/7 monitoring, ensure data protection at our facilities.
Yes, our employees are well-versed in compliance requirements specific to banking, healthcare, insurance, and retail industries. We also provide ongoing training to stay updated on evolving regulations.
3. Talent and Expertise
Our employees are in the top 10% of Vietnam’s professional workforce, fluent in English, and highly skilled in IT and financial management. We conduct rigorous hiring processes and provide ongoing training in industry-specific tools and best practices.
Yes, each client is assigned a dedicated team that includes a U.S.-based account manager and offshore specialists who are fully aligned with your business goals and operations.
4. Communication and Collaboration
Communication is facilitated through a dedicated U.S.-based account manager and collaboration tools like Slack, Microsoft Teams, or your preferred platform. We offer regular meetings, progress updates, and 24/7 availability as needed.
Our teams in Vietnam operate with flexible hours to ensure significant overlap with your working hours. We adjust schedules as needed to meet your requirements.
Our support teams are available 24/7 to address critical issues. You will have a dedicated point of contact for emergencies.
5. Operational Processes
Knowledge transfer is a key part of our onboarding process. We work closely with your in-house team to document processes, integrate systems, and ensure our offshore team fully understands your business operations.
We use SLAs and Key Performance Indicators (KPIs) tailored to your business goals, such as response times, accuracy rates, and cost savings. Regular reporting and review meetings keep you informed.
We are proficient in a wide range of industry-standard tools and can integrate seamlessly with your existing software for IT and financial management.
6. Cost and ROI
Clients typically save 33-50% on operational costs compared to maintaining in-house teams, thanks to our cost-efficient offshore model and highly skilled workforce.
Our detailed reporting and SLA monitoring provide transparency into cost savings, improved productivity, and operational efficiencies.
No, our pricing is transparent. All costs are outlined in the service agreement, and we provide detailed invoices with no hidden fees.
7. Scalability and Flexibility
Yes, our flexible team structure allows us to scale resources up or down based on your evolving needs without compromising quality.
We offer flexible contracts that can be adjusted to accommodate changes in scope, team size, or deliverables as your business grows or priorities shift.
8. Legal and Contractual Questions
Contracts are tailored to your needs, with clear terms on deliverables, timelines, and KPIs. We also offer flexibility to make adjustments as needed.
Legal jurisdiction can be specified in the contract. We include robust IP protection clauses to ensure your proprietary information remains secure and belongs solely to your company.
We are committed to client satisfaction. Performance is monitored through SLAs and regular reviews, and we will address any issues promptly to meet your expectations.